Pocket Broker Account Verification (KYC)

Why verification is required

Any platform that moves money is required to know who its customer is. Verification meets that requirement, protects your account from someone else using it, and clears the path for your withdrawals.

It's worth understanding the why before the how, because it changes how you experience the process. KYC (know your customer) isn't something this platform invented, or a barrier to avoid paying you: it's the standard any serious operator applies, and its absence would be a much worse red flag than its presence.

Anti-money-laundering rules

International anti-money-laundering frameworks require an operator to identify the person behind every account and to return funds to that same holder. That's where the two rules governing everything else come from: your identity has to be checked, and money can only go out to an instrument in your name. Without that check there's no withdrawal, no matter what balance the screen shows.

Protecting your own account

The second reason is closer to home. A verified account is much harder to hijack: even if someone gets your email and password, they can't redirect the money to an outside account, because the exit route is tied to your verified identity. Account-theft cases you read about in forums almost always involve unverified profiles.

Faster withdrawals afterward

The file gets reviewed once. Once it's approved, your withdrawal requests stop pausing at that point and go straight to the operational part. It's the difference between a first payout that gets stuck and a routine that just works.

When you'll be asked for it

You can sign up, try the demo, and even deposit before verifying. The point where it becomes mandatory is your first withdrawal, and also when you change sensitive details or when the system detects unusual activity. Since the critical moment coincides exactly with the day you want your money, the sensible thing is to get ahead of it: you can open your account and upload the documents in one go and get the file ready from the start.

KYC is asked for once and unlocks all your future withdrawals: doing it early turns a calm procedure into something that never gets in your way again.

Accepted documents

From Mexico you'll be asked for a valid official ID — your INE or your passport — a recent proof of address in your name and, in some cases, a selfie holding the document.

The exact list is shown on your own verification screen, because it can vary by country and account type. These are the documents a Mexican user needs to have on hand.

Official ID

The INE voter ID is the natural choice and the most commonly used: it includes a photo, full name, signature and validity dates. A Mexican passport is also usually accepted, and in some cases a driver's licence. Three conditions are non-negotiable: it has to be valid, it has to be the whole document, and the name has to be readable exactly as you registered it on the platform. If your INE is about to expire or already has, renew it before starting the process.

For the INE, both sides are almost always requested. Upload them as two separate, clearly labelled files.

Proof of address

A utility bill in your name — electricity, water, natural gas, landline, internet — a bank statement, or a property tax receipt all work. Three things matter:

• It has to be recent: old bills get rejected, so use the newest one you have.
• It has to be in your name, not your parents' or the landlord's.
• The address has to match the one registered on your profile.

If you live somewhere rented and no bill is in your name, a bank statement tends to be the cleanest route, since it does carry your name and address. Digital bills work too: you can upload the PDF you download from your provider's portal, and it actually reads better than a photo.

Selfie or liveness check

In some cases you'll be asked for a photo of yourself holding the ID, or a video verification from your phone. It's the step that confirms the document is yours and not a copy circulating out there. Look for front-facing light, no cap or dark glasses, and make sure the document is legible in the same shot.

The identical-name rule

This is where most people trip up. The name on your profile, on your ID, on the proof of address, and on the bank account holder you're going to cash out with have to be the same person, written the same way. No nicknames, no single surname, no partner's account. If you signed up with a typo, fix it in your profile before uploading anything.

Gather the INE on both sides or a passport, a recent proof of address in your name, and check all three show your name exactly as it appears on your profile.

Reasons for rejection

Most rejections are about image quality and details that don't match: blurry or glared photos, cut-off corners, expired documents, old bills, or a name different from the one on the profile.

A rejection almost never means you're under suspicion. It means someone couldn't read a detail, or two documents don't say the same thing. The good news is the causes repeat and are easy to avoid.

How to photograph it to pass the first time

1. Place the document on a flat, contrasting surface, with no papers on top of it.
2. Look for daylight from the side, never straight-on and never with flash: flash is the number one cause of glare on the INE.
3. Frame the whole document, with all four corners inside the shot and a bit of margin around it.
4. Hold the phone parallel to the document, not at an angle, and wait for the focus to lock before shooting.
5. Before uploading, zoom in and read your name, your CURP and the expiry date. If you can't read them, neither can the reviewer.
6. Upload the original file. Don't send a screenshot of the photo or forward it through messaging apps, because compression destroys the detail.

If the document is inside a plastic sleeve or cover, take it out. And don't edit it: cropping heavily, rotating too much, or boosting the contrast can make the system flag it as altered.

Daylight with no flash, the whole document inside the frame, and the original file: those three things avoid most rejections.

When verification gets stuck

If the review drags on, first check the status on your profile and your email, then resubmit only the document that was flagged, and if it's still stuck, write to support once with the evidence attached.

It happens: you upload everything and the status doesn't change. Before assuming the worst, work through this sequence in order, because the problem is almost always in the first two steps.

Check the status and your email

Go to your profile's verification section and see what each document says: pending, under review, rejected or approved. When something's rejected, there's almost always a reason written right there, and an email usually arrives too. Check the spam and promotions folders, because that notice gets lost there surprisingly often.

Resubmit only what was flagged

If a document was rejected, upload just that one again, not the whole package. Resubmitting the entire file resets the queue for no reason. And actually fix the cause: if you were told the photo was blurry, take it again with better light instead of uploading the same image under a different file name.

If the name or the address is the problem

No photo fixes this: the fix is on your profile. Correct the name so it matches your ID, or update the address so it matches the proof of address. Some details can't be edited directly and need to be requested from support; in that case, explain the change and attach the document backing it up.

When to write to support, and how

If the status doesn't move after a period clearly longer than what the platform announces in its help centre, open one ticket. Include:

• The email you signed up with, without the password.
• Which documents you uploaded and on what date.
• The exact rejection message, if there was one.
• Screenshots of each document's status.

Write in a single thread and reply there. Opening three tickets about the same case doesn't speed anything up: it splits the conversation and makes the team chase itself. And it's worth saying once, without drama: since this is an international platform, there's no Mexican authority arbitrating for you, so your real advantage is an orderly file and patience.

Read the reason for the rejection, fix exactly that, resubmit only that document, and use a single support thread if the review is still stuck.

Tips to pass it

Verify the day you open the account, with the documents at hand and no rush. It's the same procedure, done calmly instead of with money already inside and nerves on edge.

Everything above comes down to a calendar decision. And that decision is the central piece of advice on this page.

Before withdrawing, not on withdrawal day

The typical forum story is always the same: someone trades for weeks, makes some money, requests their first withdrawal, and discovers they're asked for documents. So they photograph the INE in a hurry, in bad light, the proof of address they had on hand turns out to be old, the submission bounces, and that wait — which is procedural — gets told afterward as if the platform didn't want to pay. Almost always what failed was the timing.

Quick checklist before uploading

• Valid ID, both sides, fully framed and legible.
• Recent proof of address, in your name, matching your profile's address.
• Identical name on profile, ID, proof of address and payout account.
• Photos in daylight, no flash, no plastic sleeve, unedited.
• Original files in good resolution, not screenshots.
• Account email accessible, to receive notices.

Take care of the rest of your profile too

While you're at it, check that your email is confirmed, that the phone number is yours, and that you don't reuse the password anywhere else. An approved file on a poorly protected account is still a vulnerable account.

And a note on timing

You won't find how many hours a review takes here. That figure changes with volume and account type, and an outdated one would only make you plan badly; the current timing is on the platform's help centre. What is stable is that a clean file gets reviewed once and never holds you up again.

Do verification the same day you open the account: it's the cheapest adjustment you can make so your first withdrawal goes through without surprises.