Contact

Bitácora Bursátil is an independent editorial desk. There are two ways to write to us, depending on what you need:

• General enquiries and commercial matters: [email protected]
• Corrections, content errors and guide requests: [email protected]

We read everything that arrives and reply in the order it comes in. We are a small editorial team, not a call centre: a specific correction with a source is handled quickly, while a long enquiry can take a few working days.

What we can help with

• Correcting something we published. If a guide says something inaccurate or has gone out of date, point us to the page and, if you can, the public source that contradicts it.
• Requesting a new guide. If you searched for something about Pocket Broker and did not find it here, tell us which question went unanswered.
• Understanding how we work. Questions about our method, our sources, or why we publish no hard figures.
• Commercial and press matters. Editorial proposals, permission to quote, and partnerships.

What this inbox cannot solve

It is worth being blunt, because this is where valuable time gets lost. We are not the platform's support. We are not part of Pocket Broker or Pocket Option, we have no operational relationship with the platform, and in practice that means:

• We cannot see, open, close or unblock your account.
• We cannot release, speed up or cancel a withdrawal.
• We cannot review your identity verification or receive your documents.
• We cannot recover your password or change your details.
• We do not accept or handle deposits, and we will never ask you to send money anywhere.

We will never ask for your password, your two-factor code, the code sent to your phone, or a screenshot of your online banking. If someone asks for that claiming to write on behalf of this site or of the platform, they are impersonating someone: do not reply, share nothing and report the message. We also do not handle enquiries through social media or instant messaging; our only channels are the two email addresses on this page.

If the problem is with your account

The right route is the platform's own support, through the chat or the form inside your session: it is the only place where somebody can actually see your case. Write from the email address you registered with and describe the problem with the details they ask for.

If what is stuck is a withdrawal, before writing to anyone read our guide to withdrawal problems: most cases are resolved without support, because the block comes from incomplete verification or from a payout method that does not match the one used to deposit.

Before you write to us

If your message is a correction, include the link to the page and the exact sentence you believe is wrong. If it is a question about the platform, check the relevant guide first: the answer is almost always already there, and that leaves us time for what genuinely needs a human reply. Nothing we answer by email is financial advice or a recommendation to trade.